Terms of Service
Terms of Service
Effective Date: 25/01/2025
Introduction
Welcome to AutoMate, a platform designed to connect users with vendors in the automotive industry, including spare parts shops, mechanics, tow truck services, car hire providers, car dealers, and more. By using our app or accessing our website, you agree to comply with and be bound by these Terms of Service.
These Terms apply to both users (customers) and vendors (service providers) on our platform. Please read these Terms carefully before using our services.
1. Acceptance of Terms
By using the AutoMate app or website (the “Service”), you agree to these Terms of Service, which constitute a legal agreement between you and AutoMate. We reserve the right to update or modify these Terms at any time, and any changes will take effect immediately upon posting. Your continued use of the Service after any such updates constitutes your acceptance of the modified Terms.
2. User Accounts
To access certain features of the Service, you may be required to create a user account. You agree to provide accurate, current and complete information when creating your account and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3. User Conduct
You agree to use the Service responsibly and in compliance with applicable laws. You must not:
– Engage in fraudulent or deceptive activities.
– Post or transmit content that is illegal, abusive, defamatory, or otherwise harmful.
– Use the Service to harm or interfere with other users, vendors, or the Service itself.
– Violate any terms set by vendors in connection with their services.
4. Vendor Services
AutoMate connects users with third-party vendors, such as spare parts shops, car dealers, and tow truck services. The vendors on the platform are independent service providers. AutoMate does not control or guarantee the quality, availability, or performance of the services provided by these vendors. All interactions, agreements, and disputes between users and vendors are solely between the user and the vendor.
5. No Warranty on Vendor Services
While AutoMate facilitates connections between users and vendors, we make no representations or warranties regarding the quality, reliability, or performance of any services provided by vendors. You use vendor services at your own risk and discretion. We encourage you to research and evaluate vendors before engaging their services.
6. Payment and Fees
Some services provided through the App may require payment. AutoMate may assist in processing payments on behalf of vendors, but the payment terms and conditions are set by the vendor. All transactions are processed securely, and users are encouraged to review the payment details provided by vendors before proceeding with any transactions.
7. Reviews and Feedback
Users may leave reviews and ratings for vendors based on their experience. You agree that your reviews will be honest, accurate, and based on your personal experience. AutoMate reserves the right to remove any reviews that violate these Terms or are deemed inappropriate.
8. Privacy
We value your privacy and are committed to protecting your personal information. By using the Service, you consent to the collection and use of your personal data in accordance with our Privacy Policy, which is incorporated into these Terms.
9. Data Sharing and Disclosure
We may share your personal information in the following situations:
– With vendors: We share information necessary for vendors to provide their services.
– With third-party service providers: We may share information with trusted third parties who assist us in providing the Service.
– As required by law: We may disclose information in response to legal requests or when we believe it is necessary to protect our rights or ensure the safety of users.
– In the event of a merger or acquisition: Your personal data may be transferred if we are involved in a merger, acquisition, or asset sale.
10. Data Security
We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Termination of Account
AutoMate reserves the right to suspend or terminate your access to the Service at any time, without notice, for violations of these Terms or for any other reason deemed appropriate. Upon termination, your right to use the Service will cease immediately.
12. Limitation of Liability
To the fullest extent permitted by law, AutoMate is not responsible for any damages, losses, or expenses arising from your use of the Service, including any disputes or issues with vendors. This includes indirect, incidental, or consequential damages.
13. Indemnification
You agree to indemnify, defend, and hold harmless AutoMate, its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or any interaction with vendors.
14. Governing Law
These Terms are governed by the laws of Kenya. Any disputes arising under or in connection with these Terms shall be resolved in the courts located in Kenya.
15. Dispute Resolution
In case of any dispute, you agree to first attempt to resolve the issue informally by contacting us. If informal resolution is not successful, disputes will be resolved through binding arbitration or in small claims court, depending on the circumstances.
16. Changes to These Terms
AutoMate reserves the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review these Terms periodically.
17. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
AutoMate
Email: hello@automate.co.ke
Phone: +254 700 338 911
Address: Nairobi, Kenya