Privacy Policy
Effective Date: 25/01/2025
Introduction
At AutoMate, we value the privacy of our users and vendors. This Privacy Policy outlines the types of personal information we collect, how we use it and the steps we take to protect your data. By using our app, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy applies to both users (customers) and vendors (service providers) on the platform, including, but not limited to, spare shops, car dealers, car hire providers, tow truck services and mechanics.
1. Information We Collect
We collect information in various ways, including when you use our app, interact with our platform or communicate with us. The types of information we collect may include:
1.1 User Information
– Personal Identification: Name, email address, phone number, location data and payment information.
– Account Information: User preferences, request history, request details and communication history.
– Usage Data: Device information, IP address, browser type and log data related to your use of our app (e.g. screens visited, actions taken).
1.2 Vendor Information
– Business Information: Business name, contact details, service offerings, business address, licenses, and certifications.
– Account Information: Vendor preferences, service details, transaction history and communication with customers.
– Usage Data: Device information, IP address, browser type and usage data related to your vendor profile and interactions with users.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons and other tracking technologies to enhance your experience and analyze usage trends.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 For Users:
– To provide and improve our services (e.g., connecting you with the right vendors, processing requests).
– To personalize the app experience based on your preferences and history.
– To send notifications, updates and marketing communications (with your consent).
– To facilitate payments and process transactions securely.
– To provide customer support and resolve issues.
– To improve the functionality and performance of our app.
2.2 For Vendors:
– To connect with users and provide the requested services.
– To manage and update your vendor profile and service offerings.
– To process transactions, manage bookings and communicate with users.
– To send notifications, updates and marketing communications (with your consent).
– To improve your experience and optimize your profile based on user feedback.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
– With vendors: We share the necessary information (e.g., user details, service requests) with the vendors you interact with in order to provide services.
– With third-party service providers: We may share information with trusted third parties who perform services on our behalf, such as payment processors, analytics providers and customer support tools. These third parties are required to protect your information and only use it for the purposes specified by us.
– For legal reasons: We may disclose your information if required by law, or in response to legal processes such as court orders or subpoenas, or when we believe such action is necessary to comply with legal obligations, protect our rights or ensure the safety of users.
– In the event of a merger or acquisition: If our company undergoes a merger, acquisition or asset sale, your personal data may be transferred as part of the transaction.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure or destruction. While we strive to protect your data, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
You have the following rights regarding your personal information:
– Access: You can request a copy of the personal data we hold about you.
– Correction: You can update or correct any inaccurate or incomplete information.
– Deletion: You can request the deletion of your personal data, subject to legal obligations and contractual requirements.
– Opt-out of marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions in any email we send.
6. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
7. Third-Party Links
Our app may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or the content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the new policy on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AutoMate
Email: hello@automate.co.ke
Phone: +254700 338911
Address: Nairobi, Kenya